Privacy Policy

Last Updated: September 10, 2026

At Riwaaj Shawls, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, or communicating with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our online store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Your name
  • Email address
  • Shipping and billing information
  • Information required to process and deliver your order
  • Customized name, text, or design details submitted for your shawl
  • Order and purchase history
  • Device, browser, IP address, and website usage information
  • Messages or other information you provide when contacting us

Payment information may be processed securely by third-party payment providers. We do not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your information to process and fulfill orders, create personalized products according to your instructions, arrange delivery, provide customer support, communicate order updates, improve our website and services, prevent fraudulent or unauthorized activity, and comply with applicable legal requirements.

Where permitted, we may also use your information to send promotional or marketing communications. You may opt out of such communications at any time.

3. Customized Product Information

Because Riwaaj Shawls offers personalized products, customers may provide names, words, or other customization details when ordering.

This information is used primarily to prepare and fulfill your customized order. Please ensure that all customization details are correct before submitting your order.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, measure advertising performance, and improve the shopping experience.

Third-party services used for analytics, advertising, payment processing, or ecommerce functionality may also use cookies or similar technologies according to their own privacy policies.

You can manage cookies through your browser settings and, where available, through our website's cookie controls.

5. Advertising & Analytics

We may use third-party advertising and analytics services, including platforms used to measure website traffic and advertising performance.

These services may collect information about your interactions with our website using cookies, pixels, or similar technologies. This information can help us understand the effectiveness of our advertising and show more relevant advertisements, subject to applicable laws and your available privacy choices.

6. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business, including ecommerce and website providers, payment processors, courier and delivery partners, analytics providers, advertising platforms, and technology service providers.

We may also disclose information where required by law, to protect our legal rights, or to prevent fraud or misuse of our services.

7. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to or correction of your information and requesting deletion of certain information.

You may also unsubscribe from promotional emails at any time.

To make a privacy-related request, contact us at contact@riwaajshawls.shop.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Riwaaj Shawls is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website and products are not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or applicable requirements.

The latest version will be published on this page with an updated revision date.

13. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Riwaaj Shawls
Email: contact@riwaajshawls.shop

Location: Kabirwala, Pakistan